PROVIDING HELP DESK AND DESKTOP SUPPORT COMPUTER JOBS
TO THE NEW YORK, NEW JERSEY, MARYLAND AND CHICAGO AREAS
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PROVIDING HELP DESK AND DESKTOP SUPPORT COMPUTER JOBS |
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| Here is a small sampling of the types of desktop support, helpdesk jobs available in New York, New Jersey, Maryland, and Chicago at The Infinity Consulting Group. Search our current listing of tech jobs. | |
| Desktop support analyst | New York Long-term contract |
| Required Skills: Minimum of 2 years desktop support required. Experience with Microsoft Office, Microsoft Outlook in an Exchange environment (working with .PST files is a must), Trouble shooting Network and Local printer problems, Imaging systems with Norton Ghost, fix OS problems on Win 95 and Win NT (we will be rolling out Win 2000 sometime in the middle of the year), and installing peripherals such as Iomega Jazz and Zip drives, Palm Pilots, Black Berries, and scanners. Major Laptop experience is a plus - must have some laptop experience. This person must have solid hardware experience even though they will be doing very little in the way of fixing hardware problems - they must be able to diagnose hardware problems. | |
| Description: As a Desktop Support Administrator with The Infinity Consulting Group you will be part of a top quality team that focuses on technical customer service and team work. The qualified candidate for this position will be a team player with strong technical vision and excellent interpersonal skills, excellent analytical abilities, strong judgment and ability to work effectively with client and IT management and staff, vendors and consultants. This qualified candidate will be providing level 2 desktop support for over 600 internal clients. Many of the client’s applications are custom designed and the qualified candidate will be expected to be up and running rather quickly (Training will be provided). This qualified candidate will be responsible for creating, testing and standardizing desktop images using Symantec Ghost. This qualified candidate will perform daily network administrative tasks using Novell NW admin 4.11, Windows NT 4.0 User manager and MS Exchange 5.0. Also be responsible for NDS duties such as: giving access to resources, mapping drives, creating users and adding space on the network drive. Act as liaison between support personal and upper management, including procedural changes, software/hardware standards, and standard operating procedures. | |
| Help desk analyst | New York City Long-term contract |
| Required Skills: The ideal candidate will have a four-year technical or business degree or the equivalent in work experience and one to two years of prior related work experience. The candidate will have an aptitude for providing positive customer service and good communication, problem solving, and technical writing skills. A basic knowledge of relevant operating systems, applications, and/or languages is preferred. Displays Courtesy and sensitivity Manages difficult or emotional customer situations Meets commitments Responds promptly to customer needs Solicits customer feedback to improve service | |
| Description: The purpose of the Help Desk professional is to provide quality support with a high degree of customer satisfaction, technical expertise, and timeliness. Level 1 - Help Desk professional reports to the Help Desk Team Leader. This position has frequent contact with customers, peers, and managers. Provide accurate and creative solutions to customer problems of moderate nature to ensure customer productivity Enhance and develop quality support methods and communication skills through coaching feedback other developmental approaches Assist in the resolution of customer and support issues to ensure timely distribution of knowledge and positive impact on customer satisfaction Research, resolve, and respond to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers Attend training sessions and possibly assist in training workshop Participate in team projects that enhance the quality or efficiency of Help Desk service Assist in special product-related issues as needed Develop business and technical writing skills Maintain up-to-date expertise in the operation and application of Microsoft products, as well as a wide variety of commonly used hardware and software found in the client enterprise Accept calls from the client user community for requests for installations, configurations, maintenance, and other tasks, as well as troubleshoot workstation, file server, and print server problems via telephone whenever possible Provide Tier 1 support and limited Tier 2 support Understand and consistently meet the client’s needs as defined in the Statement of Work, responding professionally and seeking guidance from the Client Principal and/or Team Leader where appropriate Proactively expand the depth and breadth of technical skills applicable to area of expertise and career growth Demonstrate all preceding capabilities with limited supervision Administrative Tracking Responsibilities (i.e. Asset Management, Manage Training Calendars, and Manage Login Accounts).
If you are interested in meeting with a recruiter about finding help desk and desktop support jobs in the New York Tri-State Area (including New Jersey, Maryland DC and Chicago), visit our website. |
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